Our work - Case Study
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UK Fuels
Founded in 1990, UK Fuels has developed into one of Europe's leading fuel card management groups.
The company delivers services that cover every element of the fuel card business using leading technologies to provide a competitive edge.
The Group's customers encompass a wide variety of businesses of varying size and type including many of Europe's leading oil companies.
At its Crewe based sales office, UK Fuels is striving to create a centre of excellence for the management of the "customer relationship". Innovative sales and after-sales methods, including the latest web technology, have been developed to supplement the more standard approaches of telesales and direct marketing.
UK Fuels have relied on Intunet to provide much of their customer-facing web based solutions.
"We see the web as a means of providing added value to our customers rather than a sales or revenue generating medium.
We can rely on Intunet to develop our ideas and objectives into workable applications that have simplified a lot of our own processes.
I find them very helpful and professional to deal with, and these days it feels as if they are in the next room rather than miles away!"
Dan O'Driscoll. Project Manager UK Fuels
"Intunet are our facilitator for us to use the Internet's technology. We come up with ideas for them to develop, but they know things that we don't so they frequently make suggestions along the way. Our objective is to use the Internet to become more efficient, and that's where Intunet help us.
In our industry we are the leading users of the Internet in terms of services to our customers. It adds value, but it also saves a great deal of money, and that helps us to remain competitive.
For example, the cost of generating, posting and processing a hard copy invoice can make a big dent in your margins when it comes to a small customer account. Multiply that by tens of thousands of accounts and you can imagine the scope for efficiency improvements.
By using weekly email invoicing and DDM collection we not only reduce costs significantly but also improve cash-flow.
With so many companies in our group offering so many different products, centrally standardised paperless customer transactions make a significant contribution. A prime example of this is copyinvoice.com. We know the customer gets a better and faster service, and we know that our efficiency has improved as well. It's all about efficiency."
Bill Holmes
Managing Director, UK Fuels
" We can rely on Intunet to develop our ideas and objectives into workable applications that have simplified a lot of our own processes. "
" Our objective is to use the Internet to become more efficient, and that's where Intunet help us. "
" We know the customer gets a better and faster service, and we know that our efficiency has improved as well. It's all about efficiency "